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Frequently Asked Questions

Here are some common questions about Ongoing Subscriptions for Shopify.

How do I install Ongoing Subscriptions?

Ongoing is currently available on the Shopify app store. Click “get app” and it will instantly install on your shop.

How does Ongoing Subscriptions work?

Once you’ve installed Ongoing, you can transform any product into a subscription product. Shoppers can then select a subscription plan option and will be charged on a repeat basis automatically.

I need help using Ongoing. Who can I contact?

Feel free to get in touch with us anytime at support [at] ongoingsubscriptions [dot] com and we will get back to you super fast!

What does Ongoing Subscriptions do?

Ongoing helps online shop owners offer subscription products so you can accept recurring payments and. make recurring revenue.

Who is eligible to use Ongoing Subscriptions?

To use Ongoing, merchants must have a Shopify store & use either Shop Pay, Shopify Payments, Stripe, or Paypal Express Checkout as their primary payment gateway. Customers can also use accelerated checkouts such as Amazon Pay, Apple Pay, Google Pay, and Shop Pay to purchase subscriptions.

What are Subscriptions?

A subscription is when a customer decides to pay for a product on an ongoing basis.